At Cocoa Road, we are committed to providing high-quality products and exceptional customer service. As a small business, we encourage thoughtful purchasing decisions and currently do not offer refunds, exchanges, or returns for change of mind or non-defective reasons. This policy helps us maintain fair pricing and focus on delivering unique products to our customers.
Damaged or Defective Items
If you receive a damaged or defective item, we will gladly accept a return or exchange under the following conditions:
- Reporting Period: The damaged or defective item must be reported within 3 days of receiving your order.
- Return Period: The item must be returned within 7 days of receiving your order.
- Proof of Purchase: Provide your order number as proof of purchase.
- Photographic Evidence: Include clear photos or videos showing the damage or defect.
- Condition of Item: Items must be unused and returned in their original packaging.
Return Process
To report a damaged or defective item, please email us at contact@cocoaroad.co.uk with the following details:
- Your order number.
- Photos or videos clearly showing the damage or defect.
Upon receiving your email, we will review the information and provide instructions for returning the item. Once the returned item is received and inspected, we will process your refund or exchange as appropriate.
Shipping Costs
Shipping costs for returning items will be covered by Us in cases where the item is confirmed to be defective or damaged. As we do not accept returns for non-damaged items, please ensure that all returns are authorised and include clear evidence of the defect or damage. We recommend using a trackable shipping service, as this helps ensure the safe and timely arrival of the returned item..
Contact Us
If you have any questions or concerns about our returns policy, please contact us at contact@cocoaroad.co.uk.
By making a purchase from Cocoa Road, you agree to this returns policy. We appreciate your understanding and support of our small business.